Frequently Asked Questions

Nappies are ideal for younger babies who haven't started walking or are less active — perfect for naps, feeds, and quiet times, with all-day protection for delicate skin.

Nappy pants suit active toddlers who are starting to explore, crawl, or walk. They pull up and down easily — great for potty training and mobility.

No — they're unisex, designed to suit both boys and girls equally.

They're made for newborns to toddlers, with a range of sizes based on your baby's weight and activity level.

If the nappy feels too tight, leaves red marks, or isn't absorbent enough, it's time to move up a size.

Nappies: place the nappy behind baby's waist, fasten the tabs to position 1, 2 or 3, then smooth the leak-proof strips along both legs.

Nappy pants: stretch the inside with your hands, start from the feet and move upward, then pull up and adjust the leak-proof strips on both thighs.

Every 2–4 hours, or straight away if the nappy is soaked or your baby seems uncomfortable.

No — they're free from bleach, fluorescent agents, formaldehyde, and heavy metals, for safety and peace of mind.

Yes! Buy 2 packs to get 5% off, or 4 packs to get 15% off — just choose your pack size on the product page. The more you buy, the more you save.

Yes — Auto-Deliver & Save an extra 5% on top of your bulk discount, and have nappies delivered on your schedule. Pause, skip, or cancel anytime.

Earn 1 point for every $1 you spend, and redeem 300 points for $30 off your next order. It's free to join.

Free shipping is available to Melbourne metro on orders over $70, and to Sydney metro on orders over $79. All other regions — and orders under those amounts — are charged standard shipping, with your exact rate calculated at checkout once you enter your address.

Unopened packs can be returned or exchanged within 30 days. If a product arrives damaged or faulty, email us within 24 hours — see our Return & Exchange Policy for details.